We are Hiring - Operations Manager
We build heavy, high-stakes infrastructure.
About us
GEM Industrial delivers complex, large-scale industrial and civil infrastructure across Victoria and beyond. Our work involves heavy plant, major crews, tight compliance and zero margin for error, and we’re respected in the industry for doing it properly. We don’t cut corners. We don’t operate in chaos. Everything we build on site is backed by strong systems, clean numbers and disciplined administration behind the scenes.
That’s where this role comes in.
About the role
As Operations Manager, you lead the delivery side of the business, ensuring projects run safely, efficiently, and in alignment with GEM’s standards and strategic direction.
You oversee day‑to‑day operations, coordinate crews and supervisors, and ensure that every job is delivered with accuracy, compliance, and professionalism. You work alongside the General Manager, maintaining alignment between project managers, field operations, commercial performance, and organisational priorities.
This is not a clipboard role.
You are hands‑on, accountable, and central to how GEM performs on the ground. You bring structure to operations, clarity to planning, and discipline to execution, so crews can work safely, clients get what they were promised, and the business runs predictably.
About you
You’re someone who:
Thrives in fast‑moving, high‑responsibility operational environments
Leads with steadiness, clarity, and respect
Understands heavy industrial or civil project delivery
Communicates directly and keeps people aligned
Makes decisions based on data, safety, and standards
Holds crews accountable while supporting their growth
Represents GEM professionally with clients, suppliers, and regulators
You take pride in running clean, safe, well‑organised operations, and you don’t tolerate chaos, shortcuts, or guesswork.
Key responsibilities
Operational Leadership
Oversee daily operations across all projects
Coordinate supervisors, crews, equipment, and logistics
Maintain alignment with the General Manager and leadership team
Ensure projects are delivered safely, on time, and to specification
Systems, Standards & Compliance
Uphold GEM’s integrated management system and HSQE requirements
Standardise operational procedures and controls
Ensure documentation, reporting, and compliance are accurate and timely
Commercial & Performance Management
Review operational and financial data with leadership
Identify risks, inefficiencies, and improvement opportunities
Support forecasting, planning, and resource allocation
Client & Stakeholder Coordination
Maintain strong communication with clients, suppliers, and partners
Represent GEM with professionalism and integrity
Ensure expectations are met and issues are resolved early
Culture, Safety & Crew Development
Model GEM’s values of safety, integrity, and workmanship
Support supervisors and emerging leaders
Maintain a culture of accountability, respect, and pride in workmanship
What you’ll bring
Proven experience in operations, project delivery, or field leadership
Strong understanding of industrial, civil, or infrastructure environments
Practical, disciplined, and solutions‑focused mindset
Confidence coordinating crews, equipment, and complex workflows
Strong communication and stakeholder management skills
Commitment to safety, compliance, and high standards
Why work with gem industrial?
A central, high‑impact leadership role in a respected industrial business
The opportunity to shape culture, systems and long‑term capability
A values‑driven team that takes pride in workmanship and accountability
Work that genuinely matters to major infrastructure delivery
Stability, responsibility and respect, not micromanagement
The Package
A competitive salary package will be negotiated based on your experience and qualifications. GEM Industrial offers genuine opportunities for progression, long term stability and a rewarding career within an iconic Australian company.
How to apply
Please email the following to: darren@gemindustrial.com.au and for a confidential discussion, contact Darren on 0400 222770
your cv
a short-written response (max 300 words) explaining:
How you lead safe, efficient operations in a high‑stakes environment
One operational improvement you’ve implemented that made a measurable difference
We’re looking for someone who thinks clearly and operates with intent. Applications that skip this step won’t be considered.
